Frequently asked Questions
How does the system work?
Click to Call is a hosted service provided by Impiger that would enable a web site visitor to make instant calls to the sales/customer care personnel of the web site. The visitor will not incur any cost, as the system will call the agent first and then connect the visitor. In short it enables C2B (consumer to business).
What reporting of results can I access?
You have access to all the details of calls that have been completed, including phone numbers, so you can compare with sales to ensure you are getting a good conversion rate. Optional Name & Email collection is available with some templates. Call & Billing reports are exportable in .csv format.
Can I control when the system operates?
You define the hours during which you want to receive calls, and the countries you wish to include. You may also block specific numbers and turn off the system for a period if you so wish. If your EasyCallNow button is clicked outside of your trading hours, it can go to your voicemail or the system displays an unavailable message, and emails you their number to call back.
How hard is it to install?
All you need to do is "cut and paste" the code into your web site.
Can I have my own button image?
Yes, you can use the pre designed button image or create and use your own.